Refund Policy
Clear and fair refund terms for all LinkShield services
Refund Overview
At LinkShield, we want you to be completely satisfied with our service. We offer refunds under the following conditions and timeframes.
💡 All refund requests are processed within 5-7 business days through our payment processor, Paddle.
Subscription Refunds
Monthly Subscriptions
- ✓Full refund available within 14 days of initial subscription
- ✓Pro-rated refund for unused portion if cancelled mid-cycle
- ✓Unused credits remain in your account after refund
Annual Subscriptions
- ✓Full refund available within 30 days of initial subscription
- ✓Pro-rated refund based on unused months
- ✓Minimum 3-month usage required for pro-rated refunds
Credit System & Refunds
How Credits Work with Refunds
- •Credits roll over month-to-month and never expire
- •Used credits are not refundable, but unused credits remain in your account
- •After a refund, your account reverts to the Free plan with existing credits intact
- •You can re-subscribe at any time to regain premium features
How to Request a Refund
Contact Support
Email us at support@linkshield.ai with your refund request
Provide Information
Include your account email, subscription details, and reason for refund
Review & Processing
We'll review your request within 24 hours and process eligible refunds within 5-7 business days
Refund Exceptions
Refunds May Be Denied For:
- ×Violation of our Terms of Service
- ×Fraudulent or abusive use of the service
- ×Requests made after the applicable refund period
- ×Excessive usage that violates fair use policies
Enterprise Customers
Enterprise customers with custom contracts may have different refund terms as specified in their agreement. Please contact your account manager or our enterprise support team for assistance.
📞 Enterprise Support: enterprise@linkshield.ai
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team.
Last updated: January 26, 2025
This refund policy is subject to change. We will notify users of any significant changes via email or through our service.